What Our Customers Are Saying | John's RV | Columbia SC
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Stan Sharpe, Lexington, SOUTH CARO
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This is our 5th RV purchase. And without a doubt the BEST EXPERIENCE ever. From the price of the unit to the recommendation for lunch, absolutely everything was top notch! Make this the first stop for buying or service on your existing RV! The kindness, professionalism, and experience of every encounter will leave you genuinely happy and grateful you decided to do business here. Seriously cannot say enough good things about this place ( Now Blue Compass RV).
Joy Creech, Lubbock, TEXAS -
Tammy is the Best... Absolute Best Service Manager. I can't believe how efficient, clear, responsive and all around good humored she was with our mysterious electrical issues. She and her excellent tech tracked it down and fixed it. Was a mess from the factory! So glad they got it!
Connie Young, Aiken, SC -
John rv have the best customer service ever!! I mean Ever!!! We came in with a hitch issue on are trailer over 500 miles away from are destination and helped us even after closing time thank you all for making are trip safer
Trisha Mcgraw, Cumberland, MD -
Just want to send a HUGE thank you to the whole service department at Johns RV Sales and Service. Starting with Daphne who was so kind, reassuring, professional, and enthusiastic to help when we called desperate this morning with an issue with our house batteries and possibly our converter. All the way through the entire service department we were met with kind professional people that helped us out quickly and efficiently. We were given a time estimate and price and both were met in a timely fiscally responsible fashion! Thanks for getting us back on the road and on to our vacation!!! Mark and Anita M
Anita Mosher, Conewango Valley, NY -
Great group to deal with. I ordered a Boost XLR from Joel Petty and it showed up as planned. Joel is a great person to deal with and I highly recommend him. Tim set up my hitch and repaired a couple of issues and will always be my go to guy for any future service needs. The ladies up front, the finance guy and the parts guy(
sorry, forgot names) were ALL GREAT to deal with. Great Job Johns RV for making my purchase so smooth and easy. David DayDavid Day, West Columbia, SC -
I was searching RV dealerships across the US for a competitive pricing on 2022 Thor Miramar 35.2 and landed on John's RV in Lexington SC. I made a very competitive offer via the web and was contacted by Matt Rawl. He was very upfront and honest throughout the negotiations process and we came to an agreed price. Matt without hesitation sent me the coach fact sheet and sales quote via email. No sales pressure, no back & forth, just honest negotiation. The price we settled on was very competitive, in fact the best price out of all the dealerships who would negotiate, 5 in all. Matt, I truly appricate the positive, pleasant and honest experience you provided me and I look forward to doing more business with you and John's RV Sales & Service in the future.
Best to you! George CranmerGeorge Cranmer, VISTA, CA -
We purchased our 2020 Keystone Premier 29RKPR camping trailer in October 2020. After our purchase deal fell through with a dealer local to my area, I scoured the internet and found that John's had exactly what we wanted in stock. I made one phone call, talked to Chad and I was able to put a deposit on the camper to hold it so that we could take a walk through. Once we saw the camper after driving 900 miles, we were sold. Everyone at John's pulled out all the stops to prep the camper for our return trip to pick it up on the following weekend. Chad had all the paperwork ready to go, Scott in Financing got us through the process very quickly, and our walk through was extremely thorough by everyone from Caleb providing me with the information for all the inside amenities to the Delivery department going over all of the exterior components including the hitch/sway bar/braking system with my husband. I was excited to see that the Parts Department carries quality stock especially the Anderson chock kit which I had researched online. All of our questions were answered and we were on our way. We recently had an issue with the circuit board on the hot water heater that just stopped working. I sent in the bad board, the Service Dept at John's tested the board and found that it had a bad valve. On Friday, Daphnee in the Service Dept. contacted me for pictures of the hot water heater, I sent the pictures to her on Monday via e-mail and Tuesday UPS delivered a replacement circuit board. Absolutely awesome customer service and lightning fast turn around time. With the full experience at John's, I would drive 900 miles again to purchase my next camper from them. The "other" dealer that is 15 miles from my home never put one ounce of effort in to re-gaining my business. The staff at John's went way beyond "over and above" to provide outstanding customer service, ensure that our experience was hassle free, and continues to treat us as life time customers even after our purchase was complete.
-Anonymous -
WE took delivery of a 2020 Keystone Carbon 348 fifth wheel Toy Hauler on November 23, 2020. We started looking at this camper back in July of 2020 when we stopped in to pick a part for our previous camper. We had been studying the Carbon floorplans for some time. On a whim, we rode up to John's on a September afternoon to look again. Enter salesman Chad Lively. He took us down to the Carbon and let us inspect it from stem to stern and answered our questions to the best of his ability. We went home and called back a few days later to start the process. John's is a great place to deal with, never any pressure they worked with us to get our affairs in order. The PDI went very well and all issues noted were and are being dealt with cheerfully and professionally. It was smooth transaction. We always treated like family. We couldn't be happier. Thank you Chad and the Rawl family.
James Colwell, Port Royal, SC -
We purchased a 2013 forest River Georgetown 377 xl in January drove in from Ohio to pick it up and was very happy with the rv salesmen and service people were very nice and friendly weve been on a lot of trips since and no issues very happy with johns rv
Steve Hartley, Austintown, OHIO -
After purchasing our 2020 Forest River Surveyor, we were about a week from taking our first trip when we noticed water coming from underneath of camper and a portion of the underside had come loose. We had not put water in our camper so we knew something was wrong. We brought the camper back and they took us in immediately and began looking for the problem. After thoroughly checking, they found that the camper itself had not been properly sealed around the belly from the manufacturer. When it rained, water was coming in forcing the belly to come loose. Our salesman was in constant contact during the process to keep us updated.
They corrected the problem within 2 days so we could make our first trip. What more can we ask for? Thanks again for such awesome service!Tony Buffkin, LEXINGTON, SOUTH CARO -
We can't say enough good things about our experience at John's RV. From our first email correspondence until we drove off the lot with our Flying Cloud, Matt handled everything very professionally and efficiently. He gave us an excellent price for the unit we traded-in, and everything he promised would be done to the unit we purchased (and even more) was completed when we picked it up. Their facility is beautiful and welcoming and Matt made us feel like family from the time we walked in the front door. We've purchased several RVs through the years but never have had an experience as pleasant as dealing with John's RV. Definitely worth the trip from Tennessee!
Bill and Betty Burris, Kingsport, TENNESSEE -
Completed work quickly, thoroughly,professionally.
-Anonymous -
We had a great experience purchasing our camper from John's RV. Dan was extremely nice, helpful, and very easy to work with. Since this is our first travel trailer, Dan assured us that we could contact him any time and he would be more than willing to help us out. Everyone at John's RV was just as friendly and helpful as Dan was and it is a plus that they are right close to home!
Tina Seddon, Lexington, SOUTH CARO -
Recently brought our 2020 Brookstone in for some repair work. John was our service representative. He did an excellent job of determining our problems. We were promised to have our RV repaired and returned in one month. What a nice surprise when got a call two weeks later to tell us the repairs were complete. Thanks to John, Kyle and the entire service department. Great job guys. Also to Mike, our sales representative. He made our purchase a wonderful experience.
Mike Dearman, Lexington, SC -
Very professional experience. Closeout was fast and service techs were knowledgable about the RV. Thank you! Highly recommend your dealership.
Tim Mansell, Aiken, SC -
Went to John's RV to see a camper we liked online. When we got there everyone was very polite, the place was very clean and we were assisted in viewing campers right away. Caleb was our sales person and we loved how knowledgable and honest he was with us. We also liked that he was not a pushy salesman. He worked with us and gave us all the time we needed to decide what we wanted. We ended up getting a different camper that we loved even more then the one we saw online. They have a great selection of campers. We absolutely recommend purchasing your camper from John's RV! Thank you to the staff.
Mariah Barton, Summerville, SC -
Matt was our salesperson and worked closely with us to make the purchase streamlined and quick; very nice guy. Jeff in Service is excellent. We had a small list that needed attention after we bought our Ultra Brougham Regency, which he and his team addressed and fixed. Then today, we stopped in on our way home from a trip as our exhaust pipe from the generator had become unattached and he immediately had it secured and fixed for us. Service after the purchase can be frustrating, but we have experienced nothing but courtesy, professionalism and quality work from this dealership. Thank you!
Scott and Tammy Stracke, Denver, NORTH CARO -
John's RV beat quotes we got from 3 other Airstream dealers in the Southeast. Made the 6 hour drive well worth it. Matt, our salesman, and James, our technician, were both very knowledgeable and answered all our questions. Everyone at the dealership that we came into contact with was super nice and the dealership itself is new and spacious and accommodating. We are so pleased with our new Airstream and the whole experience of dealing with John's RV. I would recommend them to anyone looking to make a trade or purchase.
Rebecca Barnes, McMinnville, TENNESSEE -
We had an unwanted experience last night when water began flowing from the plumbing bay of our motorhome at an Interstate rest stop. I found John's RV online and, while we didn't have an appointment, the service department went out of their way to get us in quickly and fix the leak. Very pleased with the service and the reasonable bill. Highly recommend John's RV!
Graham Reddoch, Winnipeg, MANITOBA C -
Bill was great at getting us into the right rv and Randy went out of his way to get the unit ready to go. Great folks at John's Rv.
Aubrey Phipps, Darlingtgon, SC -
We bought a 2015 Windjammer back in Sept 2017, This business is top notch! Everyone was great. Our sales person was Caleb he was a a 5 star salesperson! Please if you want a great guy to help you get the right camper for you ask for him you will not go wrong. We're from Burlington NC Darrell and Trish Wagoner
TRISH Wagoner, BURLINGTON, NORTH CARO -
I use my camper for dog shows. John RV was extremely helpful in helping with my first, second and third RV. My third purchase was a Forest River Mercedes Sprinter chassis Class C and it hits the mark in every way. I travel alone as a female. The RV is everything I need. It is fairly fuel efficient (in comparison to most) and is non-stressful to drive and back up. Matt Rawl sold me all my units and he is the best. I never felt like I had a stupid question and there were never high pressure sales tactics. Service has been great too. Thanks John's RV. I love my Sunseeker MBS and look forward to each adventure with my dogs.
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We purchased our 2017 Forest River Surveyor Couples Coach 266RLDS in Feb 2017. We have taken it out on several trips and we absolutely love it. I tow it with my Ram 1500 2wd with no problems at all, even through the hills in Ashville, NC. It is a very easy unit to set-up. From unhooking to setting down for a cold one is usually only 20 minutes. The staff at John's RV was great during our purchase and I highly recommend them. They try to make sure the unit you purchase is right for your needs and they do this without being pushy.
Bruce Reider, Aiken, SOUTH CARO -
We just purchased a 2017 Keystone Hideout 28FT Travel Trailer. This was one of the most pleasant experiences we've encountered in a long time when making a sizable purchase. From the sales staff to the finance department all were very pleasant to deal with. No hidden costs and great prices. Our trailer was prepped and ready when promised. I would highly recommend John's RV when purchasing your next RV.
Jim Heck, Aiken, SOUTH CARO -
Enjoyed our first camper buying experience from start to finish! Bill was great and did everything we needed! Bill, Randy, and Alan went above and beyond to make sure we happy and our new camper was working correctly!
Brad Parnell, Conway, SC -
GEORGE MOOK, LEXINGTON, SOUTH CARO
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So far I am pleased with the customer care from the folks at John's RV in Lexington, SC. It is only a few days since my purchase. However so far, so good. The sales experience was very good as Matt Rawl was available to answer all my questions over the time period from contact to sale. He was patient and informative. His brother Chris took care of the financing and was also very professional at what he did. Looking forward to a long and enjoyable relationship with this company and my new Winnebago View. Thanks to all the folks who have helped make my experience pleasant and amicable.
Mario Cordano, Aiken, SC -
We purchased a used 2017 Surveyor 266RLDS. The process was great. We knew the NADA on the camper, and the dealer asking price. We asked for, and immediately got, their best price and drove away with our new camper. AND, even though the manufacturer warranty wasn't transferable, Johns RV guaranteed the coverage for the remaining term of the warranty even when Forest River wouldn't. We will be back for our next one.
Steven Foster, THOMSON, GA -
Well worth the 16 hour drive. The staff that went over the trailer with me were great! Would definitely make the drive again for my next purchase. I wish they sold cars also, then it would be the perfect one stop shop!
Denis Taron, Maud, OK -
Recently, I asked Jeff Hershey and the John's RV Service team to address an inoperable macerator hose in my 2017 Airstream Interstate. I had not used their services previously and was unsure what support I would get since I had purchased the vehicle from another dealer. I was very pleased with the service! Jeff as the Service Manager was very responsive and informative in our phone conversations and was very flexible for scheduling of the service. The team was able to diagnose the issue quickly and I had my vehicle available for pickup within a few days. I will not hesitate to use their services again.
Bill Read, Charleston, SC -
We purchased a Forest River Berkshire XL from Matt at John's RV in January, 2016. He was great, but Jeff in the service department has been absolutely awesome! We live about 5 hours away, and had a few minor issues with the coach (which is normal when purchasing any new camper or coach). Jeff has really helped us a lot to troubleshoot those minor problems over the phone and he rapidly sent any parts that we needed! I am very happy with the sale experience we had with John's RV and VERY SATISFIED with Jeff in the service department! We even recommended John's RV to our friend and they went to John's RV and purchased a new motorhome also! Keep up the good work guys!
Jackie Crigger, S Chesterfield, VA -
The shopping experience with John's RV has been great from the beginning of the sale to the completion. Our salesman was Matt he did a fantastic job,was professional and had high concern to meet our needs. If there was any confusion Matt ensured that it was corrected immediately. All my wife and I can say is JOB WELL DONE.............We will return.
Scott Lewis, North Augusta, SC -
I had a great experience at John's RV...definitely can tell that it's a family owned business. Matt was straight to the point without any haggling he gave me the best price for my airstream out of all the dealers I talked to. He went above and beyond to get me the best financing rate. He gave my husband and I a detailed overview of the trailer and Chris did all the paperwork in less than 30 minutes! Awesome! I would definitely recommend them!
Michele Morrison, VA -
My wife and I have been talking years about getting a RV. Every time we see one on the road during our travels, we talked about how nice it would be to have a RV and travel around. We both have childhood memories of camping with our family and the quality time spent together, and we wanted the same for our kids.
Like with any major purchase, we did our research, went to a lot of RV dealers (GA, SC, and FL) and walked through a lot of different types, and floor plans, before deciding on what would fit us best. We have seen Johns RV dealership from a distance every time we drove on I-20, and one day decided to stop in and look around. After visiting a few RV dealers, my wife and I were relieved to have a relaxed environment to check out the available RVs without a high pressure salesman under our feet (Camping World). This is a fantastic family owned and operated business, they make you feel at home, and available to answer any questions we had without being under our feet. We found the perfect used motorhome for us (2013 Georgetown Forrest River 32) with only one previous owner, in perfect shape, and only 3,000 miles. Compared to others, their pricing was very good, excellent financing, and they performed a complete inspection, change the oil (engine and generator), and what they call camping ready (fully stocked, full of gas and propane, tanks cleaned - just drive and go). My wife loved the part when Chris says they man-clean the RV, not perfect, but close. They spent the time to show us how everything works (first timers), and stayed late until we were comfortable.
It has been 2 months since we purchased our RV and could not be more pleased. We have had no issues, everything works as expected, and we find ourselves every available weekend on the lake chilling and grilling with the family and loving it. We have already been to Florida twice (Cape Canaveral and Mayport), Vermont, and to the local lake many times. Next will be traveling to the North GA Mountains, Ashville, Concord NC and then head out West.
We are so pleased with our RV, and very thankful for Johns RV for making this happen. Well worth driving across state line for the service you provide. A lot of other dealers could learn a thing or two from how you treat your customers.
Thank you for what you do,
Thomas & LauraThomas Bussiere, GA -
I WAS VERY PLEASED WITH THE DEAL I GOT ON MY NEW 2015 WILDWOOD. I TOLD CHRIS WHAT I WANTED AND MY PAYMENT GOAL AND HE MET THEM ALL. WE LOVE THE CAMPER. THE ONLY NEGATIVE WE HAD WITH THE DEALERSHIP WAS THE YOUNG MAN THAT DID OUR DELIVERY DEMO. HE ACTED LIKE HE REALLY WASNT INTERESTED IN BEING THERE. WE HAVE TAKEN OUR CAMPER TO EDISTO BEACH AND HAD A GREAT TIME. WE LOOK FORWARD TO GOOD SERVICE FROM OUR WILDWOOD AND FROM JOHNS RV. WE HAD WENT TO ANOTHER NATIONWIDE RV DEALERSHIP IN COLUMBIA AND THEY WERE NOT ABLE TO MATCH THE DEAL GIVEN TO US BY JOHNS RV.
JAMES SMITH, trenton, SC -
best in business will do what it takes for customer great folks.
walter bowen, gaston, SC -
My husband and I had been considering getting a travel trailer for quite some time.
We were thinking we would buy something used and fix it up. Then on a whim one Sunday afternoon we stopped at a camping dealership and looked at new ones. We liked what we saw but they were way out of our price range. After getting home we looked on Johns RV website and saw some great deals. The next day we went by Johns right at closing time. Everyone there was so nice. They steered us in the right direction and we were shocked. We ended up with a nicer trailer than we had been looking at for a much better price. Everyone was so helpful. They even modified my husbands truck on site so we could pull the camper with it. When my husband went to pick up the camper they showed him how everything worked(we are new at all this) even down to flushing the commode. Our payments are right where we want them,too. We have just taken one trip in the camper so far but I must say everything about it is perfect! I am a picky person and thought I would find all types of little things that we would have to take it back in for but I did not find a thing I was not completely satisfied with. I will stick with Johns RV for all my camping needs and recommend this dealership to everyone!Grayce Heath, Gilbert, SC
Great experience! First time camper owners and excited to start traveling. Brett Weaver was our sales representative and he was very knowledgeable about the products and guided us throughout the purchase.